1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the comforting plush toy product must be returned in its original condition.
The product must be:
– Unused
– Unopened when applicable
– Unaltered
– Clean and free from stains, odors, damage, or other signs of use
– Returned with original packaging when applicable
3. Original Components
The product must include all original components, packaging, accessories, tags, instructions, and other materials provided with the order when applicable.
4. Comforting Plush Toy Products
All comforting plush toy products purchased through weightedplush.net may be eligible for return if they satisfy the return requirements stated in this policy.
Products that do not meet the return requirements may not be accepted.
5. Return Request
Customers must contact:
before sending a return.
6. Return Information
Customers must provide the applicable order information, the reason for the return, and any relevant details concerning the request.
Customers must receive return instructions before shipping the product.
7. Return Address
10101 STEPHEN DR
RIVER RIDGE, LA 70123
8. Customer-Paid Return Shipping
If a customer returns a comforting plush toy because of a change of mind, incorrect product selection, product preference change, no longer wanting the product, or another reason not caused by WEIGHTED PLUSH LLC, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If a comforting plush toy arrives defective, damaged, or materially incorrect due to an error attributable to WEIGHTED PLUSH LLC, the customer should contact:
and provide the applicable order information and details concerning the issue.
10. Return Condition
Customers are responsible for packaging returned comforting plush toys appropriately so that products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the product:
– Has been used
– Has been altered
– Has been damaged after delivery
– Has stains or odors
– Is missing original components or packaging
– Is returned after the 30-day return period
– Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange must contact:
within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Contact Information
Company Name:
WEIGHTED PLUSH LLC
Address:
10101 STEPHEN DR
RIVER RIDGE, LA 70123
Email: